The Best Support = Customer Delight

From the moment of first contact, we are at your side.  With our vast knowledge and experience in dealing with digital media management and delivery deployments, we are able to field most questions in that first call or email, and get you the facts, up front, and at no charge.  Our goal is that you come away from the first contact with everything you need to make your next step – Mission Control.

On Planet Total Channel, we know that our dealers and end users need support throughout the entire process, which is why we have operational support on standby during the inital system deployment, installation and commissioning.  This support mechanism includes providing device specific installation and commissioning documentation with each and every endpoint PLAYOUT device and the MASTER CONTROL Server.  Say hello to install and commissioning efforts that are as easy as 1, 2, 3.

Total Channel’s long term technical support actually starts with our supplier partners.  Our MASTER CONTROL Servers, and all of our PLAYOUT Series digital media players are custom made to our exacting specifications and come fully baked with at least a standard 3 year factory warranty, and Mission Control is also warranted for 3 years and includes years 2 and 3 of updates at no additional charge.  And if that weren’t enough, we back all of our systems with 24/7/365 phone and internet support for the life of the system.  So, choose Mission Control for generous warranties and lifetime support.