Yes, you can. However, we require the use of a commercial-grade SoC/Smart TV with a compatible operating system powerful enough to run our software. Please contact us to confirm that the SoC model you plan to use meets our requirements.

Unfortunately, no. Total Channel requires customers to use our hardware because we provide lifetime 24/7 phone and internet support with every license. To ensure we can deliver this level of support, remote access to the hardware is essential. Using Total Channel hardware guarantees seamless accessibility and swift issue resolution.

Total Channel provides two server options:

1. Purchase and Own: You can buy a Total Channel server and license, which you fully own. This is a cost-effective solution for large deployments, where hosting fees can quickly add up, or for clients requiring a closed or secure network.

2. Hosted Server: For smaller systems, we offer a hosted server solution, where hosting fees may be more cost-effective than purchasing a server license.

Choose the option that best fits your needs!

Yes, all Total Channel hardware and software comply fully with TAA requirements.

No, every Total Channel software license includes lifetime 24/7 phone and internet support at no additional cost.

Standard systems include 3 years of software updates, while some products come with 1 year of updates. After that, updates can be purchased if needed but are not mandatory. Choosing not to update does not affect your lifetime 24/7 support.

Yes! When you purchase a software license from Total Channel, it’s yours for life. Even if your hardware ages or needs replacement, your software license is fully transferable to new hardware.

Total Channel systems come standard with every content management feature you could need, including:

• Built-in content creation tools

• 50+ built-in content apps

• 20+ layouts and templates

• Ad tracking and analytics reporting

• Emergency alerts

• Live system status updates

• Unlimited users with customizable permission levels

And more! For a complete list, visit our resource page to download the full product brochure.

Yes! All Total Channel systems are network-based, allowing you to log in and manage your system remotely. As long as you have access to your server and a network connection, you can easily control content across multiple locations.

Yes! Total Channel systems allow you to create custom layouts in any pixel size. Simply input the desired pixel height and width to create templates with custom aspect ratios.

Yes! Total Channel systems are network-based, allowing you to manage both signage screens and video wall content from a single server. As long as you have access to your server and a network connection, you can log in and control your system remotely.

Total Channel supports a wide range of file formats, including:

• Image: .png, .jpg, .gif, .bmp

• 3D: .3d, .e3d

• Audio: .mp3, .wav

• Video: .mp4, .webm, .avi, .swf, .wmv, .m4v, .mov, .mpg, .mpeg, .mpg2, .mpeg2, .mpg4, .mpeg4, .3gp

• Streaming: .rtp, .rtsp, .http, .mms, .upd

Additionally, you can import any URL/webpage and files/apps created using Total Channel's content creation tools.

Standard Total Channel hardware comes with a 3-year warranty. Some products may include a 1-year warranty, depending on the specific item.

You can reach our teams by email:

• Sales: sales@total-channel.com

• Support: support@total-channel.com

Alternatively, visit our Contact page and fill out the form, and we will connect with you shortly.